FAQ

I'm experiencing difficulty uploading my documentation and signing in to TeleDoc. What steps can I take to troubleshoot these issues?

If you're having trouble uploading your documentation or signing in, please try the following steps: 1. Ensure your internet connection is stable. 2. Clear your browser cache and cookies. 3. Try using a different browser or PC device. 4. Make sure your documents are in the correct format (e.g., PDF, JPEG) and within the size limit. 5. If the problem persists, please contact our support team at Doctors@teledoc.com.ng for assistance.  

What tangible benefits can I expect from joining TeleDoc as a doctor, and how do they balance against the potential drawbacks?

By joining TeleDoc, you can expect several benefits: - Flexible working hours: Consult with patients at your convenience. - Increased patient reach: Connect with patients across Nigeria & abroad. - Competitive earnings: Earn 70% of the consultation fees. - Professional growth: Expand your practice digitally and stay updated with the latest healthcare trends. Potential drawbacks might include; adapting to a digital consultation platform and initial onboarding time. However, our support team is always available to assist you through the transition.

I tried to fill out my speciality, but my profession wasn’t listed. What should I do?

 If your speciality isn't listed, please contact our support team at Doctors@teledoc.com.ng with your details. We'll promptly add your speciality to the list so you can complete your profile accurately.

How can I access information regarding your rate or remuneration templates?

You can access our rate and remuneration templates by logging into your TeleDoc account and navigating to the "Earnings" section in your dashboard. If you need further details, please email our support team at Doctors@teledoc.com.ng.

I've registered but haven't received any bookings from clients. What should I do?

If you haven't received any bookings yet, consider the following steps: - Ensure your profile is complete and includes a professional photo, detailed bio, and your specialities. - Ensure your booking calendar is constantly updated and open for bookings. - Promote your TeleDoc profile through your social media channels and networks. - Engage with potential patients by sharing health tips and articles via TeleDoc’s Blog platform. - Be active and responsive on the platform to increase your visibility.

 What is the Payout Process?

 TeleDoc pays your earnings during the first week of every month. After deducting the 30% commission for TeleDoc, the remaining amount is transferred to the bank account you provided in your profile. Ensure your banking details are up-to-date to avoid any delays.

What is the payment rate and how do I make money on TeleDoc?

 On TeleDoc, doctors earn 70% of the consultation fee from each client appointment. And to maximize your earnings: - Ensure your profile is comprehensive and attractive to potential patients. - Make sure you upload your highest medical qualification or certification for adequate scoring by relevant authorities, to determine your final earnings per session, per client. - Offer consistent, high-quality consultations to encourage repeat visits and referrals. - Open your schedule for bookings constantly and log in daily to view your dashboard. - Stay active on the platform and engage with patients regularly. For any further questions, please don't hesitate to reach out to our support team at Doctors@teledoc.com.ng.