Welcome to TeleDoc Technologies ("TeleDoc"). By using our website or mobile app (the "Services"), you accept these Terms. If you disagree, please refrain from using our Services.

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Key Terms

1. Acceptance of Terms

   • Using our Services means you agree to these Terms, creating a legally binding agreement with TeleDoc.

2. User Eligibility

   • You must be 18 or older, or have parental consent, to use our Services.

3. Account Registration

   • To access certain features, you may need to register, providing accurate and updated information.

4. Service Usage

   • Use our Services only for lawful purposes, following all applicable laws and regulations.

5. No-Show and Consultation Session Policy

   • If a patient misses a scheduled consultation without prior notice, the doctor will receive full payment unless there are exceptional circumstances. Patients are encouraged to cancel or reschedule appointments in advance to avoid charges.
   • Session Duration and Refunds: If a consultation does not last at least 50% of the scheduled time (15 minutes) due to issues on the doctor’s end or connectivity problems, the client is entitled to either a full refund or a rescheduled session at no additional cost. However, if the session is cut short due to client-related issues—such as the client’s own connectivity problems or failure to attend—the consultation fee is non-refundable, and the session is considered completed.
   • Reporting Issues: To be eligible for a refund or reschedule due to technical issues, clients must report the issue within 1 hour of the session. By booking a consultation, the client agrees to these terms.

6. Intellectual Property

   • TeleDoc owns all content on the Services, including text, graphics, and other digital assets.

7. User Conduct

   • Do not engage in actions that may disrupt other users' experiences on the platform.

8. Termination

   • TeleDoc can suspend or terminate your account at its discretion.

9. Limitation of Liability

   • TeleDoc is not liable for indirect or consequential damages, including lost profits or revenues.

10. Governing Law

    • These Terms are governed by Nigerian law, with legal matters handled exclusively in the High Courts of Nigeria.

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Account Deletion

To delete your TeleDoc account:

1. Log In: Sign in with your credentials.
2. Navigate to Account Settings: Go to “Account Settings” in the TeleDoc App.
3. Select "Delete Account": Choose the delete option and follow on-screen instructions.
4. Confirm Deletion: Confirm your request as prompted.

Deleted Data Includes:

• Personal Information: Your name, contact details, and identifiers.
• Medical Records: Any health-related data on your account.
• Usage Data: Details about your usage of TeleDoc.

For assistance with account deletion, please contact support at: Compliance@teledoc.com.ng.